MotoCockpit Online Store – General Terms and Conditions

Version: 1.0. Text dated 25 September 2026.

These Terms take effect when duly published in the online store and apply to new orders for which they were made available to the buyer before submission. They do not apply retrospectively to contracts already concluded.

1. Seller identification and contact details

1.1. Seller details

The operator of the MotoCockpit online store and the seller under the sales contract is GaVitech s. r. o. (the “Seller”).

Detail	Information
Company name	GaVitech s. r. o.
Registered office	Tichá 2054/119, 932 01 Veľký Meder, Slovakia
Company identification number (IČO)	57434191
Tax identification number (DIČ)	2122732810
EU VAT identification number (IČ DPH)	SK2122732810
Commercial register	Obchodný register Okresného súdu Trnava – Commercial Register of the District Court Trnava
Register section and entry	Section: Sro; entry number: 61967/T

1.2. Customer service and communication

Email is the primary way to contact the Seller’s customer service.

• Email: info@motocockpit.com
• Telephone: +421 901 770 490
• Postal address: GaVitech s. r. o., Tichá 2054/119, 932 01 Veľký Meder, Slovakia.

Customers may use these contact details to contact the Seller with questions about products and orders, as well as complaints and reports of defects. Including the order number in an enquiry concerning an order helps identify the matter.

1.3. Address for complaints and returns

The address for written complaints, returns of defective goods as part of a defect claim, and returns following withdrawal from the contract is:

GaVitech s. r. o., Tichá 2054/119, 932 01 Veľký Meder, Slovakia

The detailed rules for giving notice of withdrawal, returning goods and receiving refunds are set out in Sections 12–13 of these General Terms and Conditions. The rules on liability for non-conformity of goods and the handling of defect claims are set out in Sections 14–15.

1.4. Consumer protection supervision

The general consumer protection supervisory authority with territorial competence for the Seller’s registered office is:

Slovenská obchodná inšpekcia – Inšpektorát SOI pre Trnavský kraj

Pekárska 23, 917 01 Trnava 1, Slovakia

Website: Slovenská obchodná inšpekcia.

Detailed information on consumer complaint handling and alternative dispute resolution is set out in Section 19 of these General Terms and Conditions.

2. Scope of these Terms and types of buyer

2.1. Subject matter

These General Terms and Conditions (the “Terms”) govern purchases of physical goods through the MotoCockpit online shop and the rights and obligations of the Seller and the buyer. They also apply to goods with digital elements where the digital content or digital service forms part of the sales contract. Separate subscriptions and installation services are not sold under these Terms.

2.2. Buyers and consumers

A buyer may be a natural or legal person. A consumer is a natural person who, when entering into and performing the contract, acts outside their trade, business or profession. The buyer’s status is determined by the actual purpose of the purchase; entering a business identification number or tax number does not, by itself, deprive a natural person of protection to which they are entitled under mandatory law.

2.3. Purchases for business purposes

When purchasing in the course of a trade, business or profession, the buyer must provide accurate business and billing details. The common provisions of these Terms also apply to such purchases. Provisions expressly granting rights to consumers, in particular the statutory right to withdraw without giving a reason and the specific consumer remedies for lack of conformity, do not apply to a buyer who is not a consumer unless the law or a separate agreement grants those rights. Their other statutory and agreed rights remain unaffected.

2.4. Delivery territory

The Seller delivers goods to the Member States of the European Union. Available delivery methods for a particular destination and their conditions are displayed before the order is submitted. The delivery territory is not a requirement concerning the buyer’s nationality; purchases and the use of accepted payment methods are also subject to the mandatory EU rules prohibiting unjustified discrimination against customers.

2.5. Documents forming the contract

The individual sales contract consists of the agreed goods and configuration, the pre-contractual information relating to the order, the order accepted by the Seller and the version of these Terms applicable when the contract was concluded. A separate agreement takes precedence over a general provision of these Terms only to the extent that it is validly agreed and permitted by mandatory law. Nothing in these Terms restricts consumer rights that cannot lawfully be waived or reduced.

3. Contract language, availability and storage of documents

3.1. Language versions

The language of the sales contract corresponds to the language of the online shop domain on which the buyer places the order. Contracts on motocockpit.com are concluded in English. Contracts on the Slovak-language domain will be concluded in Slovak once that domain launches. Currently, orders can be placed only on the English-language domain motocockpit.com. The buyer will receive the contract confirmation and applicable Terms in the language of the contract.

These Terms are drawn up in Slovak and English with the same content. The language versions do not provide different rights, and neither version takes precedence in a way that would restrict mandatory consumer protection. Obligations to provide information in a language required by applicable law remain unaffected.

3.2. Saving and printing the Terms

Before submitting an order, the buyer can read these Terms and save or print them using the usual functions of their web browser. We recommend retaining the Terms, the contract confirmation and related correspondence.

3.3. Confirmation on a durable medium

The Seller will provide the buyer with confirmation of the concluded contract and the applicable version of these Terms by email in a form that can be retained and reproduced unchanged. Any mandatory pre-contractual information that the consumer has not already received on a durable medium will be provided with the confirmation within a reasonable time after the contract is concluded and no later than delivery of the goods. A link alone to a webpage that can subsequently be changed does not replace the provision of these documents.

3.4. Contract records and access

The Seller stores a record of the concluded contract and related documents electronically. These records are not publicly accessible. The buyer may ask customer support for documents relating to their contract; the Seller may take reasonable steps to verify the requester’s identity or authority to receive them. The rules on processing and retaining personal data are set out in a separate privacy notice.

4. Goods, characteristics and compatibility

4.1. Selecting the goods

The main characteristics, available configurations, package contents and relevant technical details of the goods are shown on the product page. The order concerns the specific model and configuration selected by the buyer, including any selected accessories. Selecting different options may change both the package contents and the price; the relevant selection and price are displayed before the order is submitted.

4.2. Compatibility and intended use

When selecting goods, the stated requirements for the phone, operating system, communication interface, power supply, mounting and accessories, including TPMS sensors where relevant, should be taken into account. Compatibility of one version does not automatically mean that another version is compatible. A buyer who needs confirmation of suitability for a particular purpose or device may contact customer support before purchasing. This does not restrict the Seller’s responsibility for the accuracy of the information provided, the agreed characteristics or suitability for a purpose accepted by the Seller when the contract was concluded.

4.3. Package contents and illustrations

The delivery includes the goods and accessories listed for the selected configuration. A phone, motorcycle or other object shown to illustrate use is not included unless the offer expressly says otherwise. Describing a photograph or video as illustrative does not change the agreed characteristics, package contents or statutory conformity requirements.

4.4. Digital elements and external services

Where the operation of goods requires digital content, an application, a connection to a phone or another service, the relevant requirements and known limitations form part of the information about that product. The terms of a third party’s separate services may govern the use of those services, but do not replace the Seller’s obligations under the sales contract. Rules concerning digital elements and necessary updates are also set out in Section 16.

4.5. Technical and safety information

The buyer must follow the instructions and safety warnings for the particular product when installing and using it. Statements about resistance, operating conditions or installation methods relate to the relevant model and the conditions stated in its documentation. General advertising imagery must not be interpreted as an instruction to use the goods contrary to that information. The buyer’s rights concerning missing, incorrect or incomplete instructions remain unaffected.

5. Prices, currency and taxes

5.1. Price of the goods

Prices addressed to consumers are final goods prices including applicable VAT and other taxes or mandatory charges included in the goods price. They are displayed in the currency indicated in the offer and order summary. The price of the selected configuration, accessories and quantity is displayed before the order is submitted.

5.2. Delivery and other charges

Delivery costs and any other lawful charges are shown separately before the order is submitted and are included in the total payable. Where an offer includes delivery at no charge, this is reflected in the order summary. A consumer is not required to pay additional costs of which they were not properly informed or to which they were required to give express consent but did not do so.

5.3. Total payable and changes to the selection

The total payable is displayed immediately before the order is submitted. Changing the quantity, configuration, delivery address, delivery method, payment method or applied discount may change that total before submission; the buyer can check the updated amount. After the contract has been concluded, the Seller may not unilaterally increase the agreed price because of a subsequent change in its price list or costs.

5.4. Tax treatment and business details

Applicable VAT and any special tax treatment are determined under mandatory tax law and the actual circumstances of the supply. Providing a VAT identification number does not automatically entitle the buyer to a VAT-free price. Where the buyer requests tax treatment subject to specific conditions, they must provide accurate information needed to verify those conditions. The tax treatment and resulting order total must be clear before the buyer submits a binding order; the invoice will apply the treatment required by law.

5.5. Currency conversion by a payment institution

If the buyer’s bank or payment service provider converts the payment into another currency, any exchange rate and fee charged by that institution are governed by its terms. Such a charge is not an additional fee charged by the Seller and does not change the agreed price in the order currency.

6. Discounts, coupons, gifts and reviews

6.1. Conditions of an offer

Where the Seller offers a discount, coupon, promotional bundle or gift with purchase, the scope and conditions of the offer are provided with it before the order is submitted. These include, as applicable, the eligible goods, validity period, minimum purchase amount, quantity limits and rules on combining it with other benefits. A change to those conditions cannot retrospectively disadvantage a contract that has already been concluded.

6.2. Prior price when announcing a price reduction

An announcement of a reduction in the price of goods also states the prior price from which the reduction is calculated. This is generally the lowest price at which the Seller sold the goods during the 30 days before the reduction. If the goods have been on sale for a shorter period, the lowest price since they first went on sale is used. For successive reductions, the prior price before the first reduction may be used where the legal conditions are met. A different type of price comparison, such as comparison with the manufacturer’s recommended price, must be clearly identified and must not be presented as this prior price.

6.3. Using a coupon

The buyer enters the coupon in the relevant field in the cart or checkout and checks the discount before submitting the order. If its conditions are not met, the coupon will not be applied and the interface will show the relevant information. A displayed failure to apply a coupon does not prevent the buyer from contacting customer support if they are entitled to the discount under the published conditions.

6.4. Accessories and gifts at no extra charge

Where a particular configuration includes an accessory or gift at no extra charge, it forms part of the offer on the announced terms. Providing it must not result in an undisclosed price increase. When withdrawing from the contract for the whole bundle offered in this way, the goods must be returned together with their supplied components, including the free accessory. This rule does not impose a fixed contractual penalty or restrict the statutory rules on refunds and liability for diminished value.

6.5. Discounts and rights concerning returns or defects

A discounted price does not, by itself, restrict a consumer’s statutory rights. Where the buyer is entitled to a refund of the goods price, it is based on the amount actually paid for the relevant goods after discount; other entitlements, including delivery costs, are determined under Sections 12–15. Exercising a statutory right must not be penalised by removing a discount in a manner contrary to mandatory law.

6.6. Reviews and feedback

Publication of a review in the customer feedback section does not, by itself, mean it is a verified purchase. Reviews in that section are not automatically verified by matching them to a specific order. Where a review is marked as subject to separate verification or as coming from an external source, information about what this means and the verification method used is provided with the reviews. A customer review does not change the agreed characteristics of a particular product or the buyer’s statutory rights.

7. Ordering process

7.1. Selecting goods

The Buyer selects the goods, their variant and quantity and adds them to the cart. The contents of the cart may be changed or removed before the order is submitted. Adding goods to the cart does not conclude a contract or reserve the goods.

7.2. Checkout details

At checkout, the Buyer enters contact and billing details, a different delivery address if applicable, and selects an available delivery and payment method. For purchases for business purposes, the Buyer also provides the required business details. Registering a customer account is not required to place an order.

7.3. Checking and correcting information

Before submitting the order, the Buyer can check and correct the information entered, the selected goods, quantity, delivery and payment methods, discounts applied and total price. The Buyer should provide accurate information needed to fulfil the order and may report any error using the contact details in Section 1.

7.4. Order with obligation to pay

Immediately before submission, an order summary is displayed, including the final price and delivery and payment costs. By submitting an order using a button labelled “Objednávka s povinnosťou platby”, “Order with obligation to pay” or an equally unambiguous label, the Buyer places an order with an obligation to pay the agreed price once the contract is concluded under Section 8. A separate acknowledgement of these Terms does not replace proper labelling of the button. The statutory consequences of failing to meet this information requirement towards a Consumer remain unaffected.

7.5. Separate consents

Additional paid items or services may only be added with the Buyer’s express consent. Acceptance of these Terms is not consent to marketing messages or optional cookies.

7.6. Problems submitting an order

If an order cannot be submitted because information is missing, goods are unavailable or a delivery or payment method is unavailable, the Buyer is informed during the ordering process. If unsure whether an order was submitted or a payment was made, the Buyer may contact the Seller before trying again to avoid a duplicate order or payment.

8. Conclusion and confirmation of the contract

8.1. Offer and order

The presentation of goods in the online store is an invitation to submit an order. The submitted order is the Buyer’s offer to enter into a sales contract on the terms displayed before submission.

8.2. Acknowledgement of receipt

The Seller electronically acknowledges receipt of the order without delay. A technical acknowledgement of receipt, assignment of an order number, redirection to a payment gateway or a payment provider’s payment notification does not itself constitute acceptance of the order, unless the Seller’s message also expressly confirms acceptance of the order for fulfilment.

8.3. Acceptance of the order

The sales contract is concluded when the Buyer receives the Seller’s email expressly accepting the order for fulfilment. Acknowledgement of receipt and acceptance may be combined in one message if acceptance is unambiguous. Until acceptance, the Buyer may revoke the offer without charge by notifying the Seller; the Seller will refund any payments received without undue delay.

8.4. Unavailability and a different offer

If the ordered goods are unavailable or the order cannot be accepted as submitted, the Seller informs the Buyer without undue delay. Different goods, a different price or a substantially different delivery date constitute a new offer requiring the Buyer’s agreement. Silence does not constitute consent. If no contract is concluded, any payment received is refunded without undue delay.

8.5. Changes after conclusion

Once the contract has been concluded, the Seller cannot unilaterally increase the agreed price or substitute different goods. Any error in a price or other information is dealt with by agreement with the Buyer or through a procedure permitted by applicable law; these Terms do not establish a general right to cancel an existing contract because of any website error.

8.6. Confirmation on a durable medium

The Seller supplies the Consumer with confirmation of the contract on a durable medium, normally by email, no later than delivery of the goods. The confirmation contains the ordered goods, agreed price, delivery and payment arrangements, the Seller’s details and other legally required information, together with the version of these Terms applicable to the order and the withdrawal instructions and form, unless the Consumer has already received them on a durable medium. A link to a webpage that may subsequently be changed does not by itself satisfy this requirement.

9. Payment and invoicing

9.1. Available payment methods

The Buyer selects a payment method available at checkout for the order and delivery country concerned. Availability and any permitted costs are displayed before the order is submitted. Restrictions on a particular payment service do not remove the obligation to comply with the prohibition of unjustified discrimination in payments.

9.2. Online payment

For payment by card or another online payment method, the Buyer pays through the payment interface displayed at checkout. Payment may require authentication by the bank or payment provider. A failed payment or simply closing the payment window does not constitute notice of withdrawal from a contract already concluded. The Buyer may retry payment through the available process or contact the Seller.

9.3. Cash on delivery

Where cash on delivery is offered for the order, the Buyer pays on receipt of the parcel using the method disclosed during ordering. Cash on delivery may not be available in every country or for every delivery method.

9.4. Bank transfer

Where bank transfer is offered, the Seller provides a proforma invoice stating the payment details, payment reference and due date. The Buyer pays the amount using those details. A proforma invoice is a request for payment, not evidence of payment. Where payment before delivery was disclosed in advance, processing and dispatch may begin after payment is received; this does not change the agreed delivery deadline without the Buyer’s agreement.

9.5. Payment deadlines and non-payment

A payment deadline must be disclosed before it becomes binding on the Buyer. The Seller checks the payment status before cancelling an order for non-payment. Where a contract has already been concluded, the Seller follows the law in the event of the Buyer’s delay, including allowing a reasonable additional period where required. These Terms do not establish automatic cancellation of a properly paid order or a right to retain payment without performance.

9.6. Payment charges

The Seller does not charge a fee for the use of a payment method where such a fee is prohibited by law. Any other permitted payment costs must be included in the total displayed in advance. Charges independently imposed by the Buyer’s bank, such as currency conversion charges, are governed by the Buyer’s agreement with that bank.

9.7. Proof of purchase and invoicing

The Seller provides proof of purchase and the relevant invoice document in accordance with the law. The Buyer agrees to electronic delivery of the invoice to the email address supplied with the order; this does not affect statutory rights to proof of purchase. The Buyer should notify the Seller of incorrect billing details, which the Seller will correct in accordance with the law.

10. Shipping, delivery and transfer of risk

10.1. Delivery territory and methods

The Seller delivers goods to Member States of the European Union. Available delivery methods, any territorial restrictions on a particular service and their cost are displayed for the selected delivery address before the order is submitted. After accepting the order, the Seller cannot impose an undisclosed mandatory delivery surcharge.

10.2. Delivery period

The delivery date or period is stated with the goods or the selected delivery method and forms part of the order. A dispatch date means handover for transport and is not the same as a delivery date. Unless another period has been agreed, the Seller delivers without undue delay and no later than 30 calendar days after conclusion of the contract. An individually agreed earlier deadline remains binding.

10.3. Delivery address and cooperation

The Buyer provides an accurate address and reasonable cooperation needed for receipt. The Buyer may request an address change after submitting the order; whether it can be made depends on the processing stage and delivery arrangements. Any new costs must be agreed in advance unless they arise from a claim directly provided for by law.

10.4. Transfer of risk and ownership

For Consumer purchases, the Seller bears the risk of loss or damage during transport until the goods are received by the Consumer or a person designated by the Consumer other than the carrier. If the Consumer independently commissions a carrier outside the options offered by the Seller, risk passes on handover to that carrier; rights against the carrier remain unaffected. Ownership passes to the Consumer on delivery in accordance with the law.

10.5. Separate shipments

If goods arrive in several shipments, the Seller must not thereby increase the agreed total costs without the Buyer’s agreement. The start of the withdrawal period for separate deliveries is governed by Section 12.

10.6. Transport damage

If a parcel is visibly damaged, we recommend documenting its condition and contacting the Seller. Accepting a parcel without reservation, the absence of a carrier’s damage report or discovery of a defect at a later date does not by itself remove the Consumer’s rights against the Seller. The Consumer does not have to pursue a claim exclusively against the carrier.

11. Order changes, delay and non-performance

11.1. Requesting a change

The Buyer may request a change of quantity, variant, address or another part of the order using the contact details in Section 1. After conclusion of the contract, a change takes effect only by agreement between the parties. This does not restrict the Consumer’s statutory right of withdrawal or rights in the event of defective or late performance.

11.2. Obstacles to delivery

If the Seller becomes aware of an expected delay or an obstacle to delivery, it informs the Buyer and proposes a solution. Notification of a new estimated date does not itself amend the contract. Supplier shortages, carrier delays or other operational obstacles do not automatically exclude the Consumer’s statutory remedies.

11.3. Rights in the event of late delivery

If the Seller does not deliver within the agreed period, the Consumer may allow a reasonable additional period for delivery. If delivery still does not take place, the Consumer may terminate the contract. No additional period is required if the Seller has refused to deliver or if timely delivery was essential in view of the circumstances at the time of conclusion or the Consumer’s notification before conclusion.

11.4. Refund following non-delivery

Following termination for non-delivery, the Seller refunds all payments received under the terminated contract without undue delay. Refund is not conditional on the Seller first recovering compensation from the carrier or supplier. The Consumer’s rights to damages and other statutory remedies remain unaffected.

11.5. Uncollected parcels

Failure to collect a parcel without giving notice is not an unambiguous notice of withdrawal. If the Consumer does not wish to receive the goods, this decision may be notified using the methods in Section 12, including before delivery. The Seller does not charge a fixed penalty for non-collection under these Terms. Reimbursement of actual costs may only be sought where the statutory conditions are met and to a proven, reasonable extent; it must not penalise proper exercise of the right of withdrawal.

11.6. Another dispatch and ending the contract

If the parties agree on another dispatch, they agree in advance on the date and any justified costs. If further performance is no longer possible or the contract ends on another legal ground, the Seller refunds payments received in accordance with applicable law and cannot retain them without a legal basis.

12. Consumer's right to withdraw without giving a reason

12.1. Right to withdraw within 60 days

MotoCockpit gives consumers 60 calendar days to withdraw from the sales contract without giving a reason. Clause 12.2 explains when this period starts and how it is calculated. Sending the notice in time under Clause 12.6 is sufficient; the deadline for subsequently dispatching the goods is set out in Clause 13.1.

The statutory right of withdrawal normally lasts 14 days. The Seller contractually extends it to a total of 60 days; this is not an additional 60 days after the statutory period ends. The rules on notice, returning goods, refunds and any diminished value in Sections 12–13 apply throughout the 60-day period, without stricter conditions for the extended part. This right is separate from the statutory rights concerning defective goods in Sections 14–16. A longer statutory period under Clause 12.3 and more favourable rights under Section 19 remain unaffected.

12.2. When the withdrawal period starts and ends

The 60-day period under Clause 12.1 begins on the day after the consumer, or a third party designated by the consumer other than the carrier, takes possession of the goods. If goods from a single order are delivered separately, the period begins after the last item is received. If a product is delivered in several parts or pieces, it begins after the last part or piece is received. If the final day falls on a Saturday, Sunday or public holiday, the deadline is the next working day. The consumer may also withdraw before receiving the goods.

12.3. Missing information about withdrawal

If the Seller fails to provide the legally required information about the right of withdrawal, the period is extended for 12 months after the original 14-day period ends. However, if the Seller subsequently provides that information within 12 months of the start of the original withdrawal period, the consumer may withdraw within 14 days of receiving it. These rules concern the statutory period and do not shorten the 60-day right under Clause 12.1. Where more than one period applies, the consumer may use whichever expires later.

12.4. How to give notice of withdrawal

The consumer may communicate their decision by an unequivocal statement, including an email to info@motocockpit.com or a letter to GaVitech s. r. o., Tichá 2054/119, 932 01 Veľký Meder, Slovak Republic. We recommend using a durable medium, such as email, to make withdrawal easier to prove. The consumer may also use the online function described in Clause 12.5 or the model form in Appendix 1; use of the model form is optional. The notice must make clear who is withdrawing and which contract or goods the withdrawal concerns. An order number helps identify the purchase but is not essential if the purchase can be identified in another way.

12.5. Online withdrawal function

The “Withdraw from contract” / “Odstúpiť od zmluvy” function is available through the link of the same name in the footer of every page of the online shop. The consumer provides or confirms their name, the details identifying the contract, and their email address or another online contact for receiving confirmation. They send the notice by activating “Confirm withdrawal” / “Potvrdiť odstúpenie od zmluvy”. The Seller will promptly provide confirmation on a durable medium containing the withdrawal notice and the date and time it was submitted. The online function is available throughout the 60-day period under Clause 12.1 and for longer where a longer statutory period applies, including an extension under Clause 12.3. Its use does not exclude the other methods listed in Clause 12.4.

12.6. Meeting the deadline

To meet the 60-day deadline, it is sufficient to send the notice no later than its final day; neither the notice nor the returned goods need to reach the Seller by that day. The same rule applies to any longer statutory withdrawal period. Withdrawal does not require the Seller's prior approval or a return authorisation number. Consumers are advised to keep evidence of sending the notice because they bear the burden of proving that they exercised the right of withdrawal. Merely failing to collect a parcel, without an unequivocal withdrawal notice, does not replace that notice.

12.7. Partial withdrawal

If several items were purchased under one contract, the consumer may withdraw in respect of only some of them. The notice should identify the goods concerned.

12.8. Unpacking and testing the goods

For the physical products sold, including goods with digital elements, the right of withdrawal is not lost merely because the product has been unpacked, switched on, paired or installed. However, handling beyond what is necessary to establish the goods' characteristics and functioning may result in liability for diminished value under Clause 13.7. Original packaging or an intact ordinary packaging seal is not a general condition for exercising the right of withdrawal.

13. Returning goods, refunds and diminished value

13.1. Return deadline and address

After withdrawing under Section 12, the consumer must send back or hand over the goods to the Seller within 14 days of withdrawal, at GaVitech s. r. o., Tichá 2054/119, 932 01 Veľký Meder, Slovak Republic. The deadline is met if the goods are dispatched no later than its final day. This requirement does not apply if the Seller offers to collect the goods or arrange their collection. These 14 days are a separate period for dispatching the goods after withdrawal; they do not shorten the 60-day period for giving notice. A consumer who withdraws on the final day of the 60-day period still has the full 14-day period to dispatch the goods.

13.2. Return costs

For withdrawal without giving a reason, the consumer bears the direct cost of returning the goods. The Seller bears that cost if it has agreed to do so, promised to do so in the terms applicable to the purchase, or failed to inform the consumer before the contract was concluded that the consumer would bear it. Costs relating to claims for defective goods are governed by Sections 14–15 and are borne by the Seller to the extent required by law.

13.3. Sending the goods back

The consumer should pack the goods so that they are reasonably protected during normal transport and return them with the supplied accessories and components covered by the withdrawal. Original packaging may be used, but it is not a condition for accepting the returned goods. We recommend including information that allows the parcel to be matched to the purchase and keeping proof of dispatch. The absence of an original invoice or use of a method other than a specific form does not prevent exercise of the right.

13.4. Payments to be refunded

The Seller will refund payments received under or in connection with the contract, including the original delivery costs. If the consumer expressly chose a more expensive delivery method than the least expensive standard method offered by the Seller, the difference in cost is not refundable. For partial withdrawal, payments are refunded to the extent corresponding to that part of the contract; partial withdrawal alone does not justify additional delivery charges or other fees.

13.5. Refund deadline

The Seller will refund the payments without undue delay and no later than 14 days after receiving the withdrawal notice. It may withhold the refund until it receives the goods back or the consumer provides evidence of dispatch, whichever occurs first. This withholding does not apply where the Seller has offered to collect the goods. A refund is not conditional on completing a defective goods claim procedure.

13.6. Refund method

Payments will be refunded using the same payment method used by the consumer, unless another method is agreed with the consumer without any charge to them. The consumer is not required to accept a voucher, store credit or replacement goods instead of a monetary refund.

13.7. Diminished value

The consumer is liable only for diminished value caused by handling beyond what is necessary to establish the goods' characteristics and functioning. The permitted extent of testing depends on the product's nature; extended use on the road or damage during installation may exceed that extent. The Seller will substantiate any claim by reference to the actual condition of the goods and a demonstrable reduction in their value. It does not impose a flat fee for unpacking, handling or restocking. If the consumer was not properly informed about the right of withdrawal, they are not liable for diminished value under this clause.

13.8. Separate assessment of any claim

Any claim for diminished value is assessed separately. The Seller will not unilaterally set it off against the consumer's refund following withdrawal. Exercise of the right of withdrawal under Section 12 throughout the 60-day period or any longer statutory period is not conditional on payment of an administration or cancellation fee.

14. Statutory liability for defective goods

14.1. Scope of consumer rights

This chapter and Section 15 govern the consumer's statutory rights against the Seller. The Slovak law rules set out here do not restrict more favourable protection under mandatory provisions of the law of the consumer's country of habitual residence where those provisions apply under Section 19. In particular, longer liability periods and periods for enforcing rights, more favourable rules on notifying and proving defects, and rights to an earlier or immediate refund, replacement or other remedy remain unaffected. The two-year period stated below is not a universal maximum for all EU customers.

14.2. Conformity with the contract

The Seller will supply goods matching the agreed description, quantity, quality and other agreed characteristics, suitable for an agreed purpose accepted by the Seller, and accompanied by the agreed accessories, instructions and updates. The goods must also meet the statutory objective requirements, including fitness for normal use and the characteristics reasonably expected of goods of the same type, particularly functionality, compatibility, safety, durability and repairability. Relevant public statements, including advertising, are also taken into account. A departure from the objective requirements is permitted only under the conditions prescribed by law, after the consumer has been specifically informed of the particular departure and has expressly and separately accepted it when concluding the contract; acceptance of these Terms alone is not such consent.

14.3. Liability period

Under Slovak law, the Seller is liable for a defect present when the goods are delivered that becomes apparent within two years of delivery. For goods with digital elements supplied continuously over an agreed period, the Seller is liable for defects in those digital elements throughout the agreed period and for at least two years after delivery of the goods. This does not restrict the statutory extension following repair, the new period following replacement under Clause 15.7, update obligations under Section 16, or more favourable rights under Clause 14.1.

For goods with digital elements, conformity and the start of the statutory liability period are assessed by reference to delivery of both the physical goods and the agreed digital content or service; for continuous supply, this means the start of that supply. If a necessary digital element is made available later, that later time applies.

14.4. Evidence and installation

A defect that becomes apparent during the statutory liability period under Slovak law, including its extension following the first repair, is presumed to have existed at delivery. This presumption does not apply if the contrary is proved or if it is incompatible with the nature of the goods or defect. For continuous supply of digital elements, the Seller bears the burden of proving their conformity during the relevant period. The Seller is also liable for incorrect assembly or installation where it formed part of the contract and was carried out by the Seller or under its responsibility, or where the consumer installed the goods incorrectly because of deficiencies in the supplied instructions.

14.5. Consumer's choice of repair or replacement

For a defect for which the Seller is liable, the consumer may choose repair or replacement. The chosen remedy must not be impossible or impose disproportionate costs compared with the other remedy, taking account in particular of the value of conforming goods, the seriousness of the defect and the inconvenience the alternative remedy would cause the consumer. The Seller may refuse both remedies only where both are impossible or would entail disproportionate costs in all the circumstances. Any resulting rights to a price reduction or termination remain unaffected. Repair and replacement are free of charge as described in Section 15.

14.6. Price reduction or termination for a defect

The consumer is entitled to a proportionate price reduction or to terminate the contract for a defect without granting a further additional period where:

• the Seller has not properly repaired or replaced the goods within the required time;
• the Seller has not met its obligations concerning taking back, removing or reinstalling the goods as part of repair or replacement;
• the Seller has refused both repair and replacement under Clause 14.5;
• the same defect persists or reappears despite repair or replacement;
• the defect is sufficiently serious to justify an immediate price reduction or termination; or
• the Seller has stated, or the circumstances make clear, that it will not remedy the defect within a reasonable time or without significant inconvenience to the consumer.

For a recurring or serious defect, all circumstances are considered, including the nature and value of the goods, the seriousness of the defect and whether the consumer can reasonably be expected to retain confidence in a successful remedy. The consumer is not required to accept an unlimited number of repair attempts. More favourable rights to an immediate remedy under Clause 14.1 remain unaffected.

14.7. Extent of price reduction and termination

The reduction in the purchase price is proportionate to the decrease in the value of the delivered goods compared with the value they would have had without the defect. Under Slovak law, termination is not available for a minor defect or where the consumer contributed to causing it; the Seller bears the burden of proving those grounds. This rule does not restrict more favourable rights under Clause 14.1. Where several items were purchased, termination concerns the defective goods; it may also cover the other goods if the consumer cannot reasonably be expected to keep them without the defective goods.

14.8. Wear and damage

Statutory liability for defects does not cover damage caused solely by the consumer after delivery or normal wear consistent with the nature, proper use and reasonably expected lifespan of the goods. Premature wear or premature loss of functionality may, however, constitute a defect. Installation, unpacking or use alone does not justify a blanket refusal of liability; the actual cause of the defect must be assessed, applying the rules on evidence in Clause 14.4.

14.9. Withholding payment and compensation for damage

Under Slovak law, after properly notifying a defect, the consumer may withhold payment of the price or part of it until the Seller meets its obligations concerning the defect, unless that payment was already overdue when the defect was notified. After those obligations have been met, the consumer must pay without undue delay. Exercise of statutory rights concerning defects does not exclude a statutory claim for compensation for damage.

14.10. Relationship with a commercial guarantee

The Seller is responsible to the consumer for statutory liability for defects. Exercise of these rights is not conditional on first contacting the manufacturer or registering the product with the manufacturer. Any voluntary commercial guarantee under Section 17 supplements the statutory rights and cannot restrict or replace them.

15. Notifying defects and handling claims

15.1. Where to notify a defect

The consumer may notify the Seller of a defect using the contact details in Section 1, including by email to info@motocockpit.com, by telephone on +421 901 770 490, or in writing to GaVitech s. r. o., Tichá 2054/119, 932 01 Veľký Meder, Slovak Republic. Email is recommended for keeping a convenient record but is not the only permitted method. Other legally permitted locations and methods of notifying defects remain available. If the Seller refuses a postal item containing a defect notification, it is deemed delivered on the date of refusal.

15.2. Deadline for notifying a defect

Under Slovak law, the consumer must notify a defect within two months of discovering it and no later than the end of the applicable liability period, including any statutory extension. If applicable mandatory provisions under Clause 14.1 allow later notification, do not require notification within this time, or provide a longer liability period, that more favourable protection applies. The exception for a repeated defect notification supported by an expert assessment is set out in Clause 15.9.

15.3. Information and evidence

To enable assessment of the claim, the consumer should describe the defect, the circumstances in which it became apparent and the requested remedy, and provide information identifying the goods, purchase and a way to contact the consumer. The purchase may be established, for example, by an order number, order confirmation, invoice, payment record or another suitable method. An original invoice, guarantee certificate, original packaging, photographs or a particular claim form are not general conditions for exercising statutory rights. The Seller may request reasonable cooperation necessary to establish the defect, including making the goods available for assessment.

15.4. Acknowledgement and information about remedies

The Seller will promptly provide written acknowledgement of the defect notification, normally by email. The acknowledgement will state the time within which the defect will be remedied. Before remedying the defect, the Seller will inform the consumer of the right to choose repair or replacement and of the statutory extension of the liability period following the first repair under Clause 15.7. Allocation of an internal claim number must not delay the legal effects of notifying the defect.

15.5. Time and conditions for repair or replacement

The Seller will repair or replace the goods free of charge, at its own expense and without significant inconvenience to the consumer, within a reasonable time corresponding to the shortest time needed to assess and remedy the defect, considering the nature of the goods and their intended use. Neither the stated nor the actual period may exceed 30 days from notification of the defect unless a longer period is justified by an objective reason beyond the Seller's control. The Seller must prove that such a reason exists and will inform the consumer of the reason and the expected time for remedy. This does not automatically entitle the Seller to use all 30 days or give it a general right to extend the period. Rights under Clauses 14.1 and 14.6 remain unaffected.

15.6. Transport, removal and reinstallation

For repair or replacement, the consumer must hand over or make the goods available to the Seller. The Seller bears the cost of taking back the goods and delivering the repaired or replacement goods. Transport arrangements may be agreed with customer support; prior approval of the claim is not a condition for notifying the defect. Repaired or replacement goods will be delivered using the same or a similar method to that used to return the defective goods to the Seller, unless otherwise agreed. If the goods were properly installed before the defect became apparent and repair or replacement requires their removal, the Seller will arrange removal and reinstallation or agree with the consumer that these will be carried out at the Seller's expense and risk.

15.7. Effects of repair and replacement

For contracts concluded on or after 31 July 2026, the statutory liability period under Slovak law is extended by 12 months after the first repair that remedies a defect. This extension applies only once, regardless of the number of repairs. On replacement, the Seller is liable for defects in the replacement goods under the statutory rules, with the relevant period starting on delivery of the replacement goods. No charge is made for normal use or normal wear of the original goods before replacement. More favourable rights under Clause 14.1 remain unaffected.

15.8. Refund or price reduction for defective goods

Where the consumer is entitled to terminate for a defect, they return the goods at the Seller's expense. If properly installed goods need to be removed, the Seller will arrange this; if it fails to do so within a reasonable time, the consumer may arrange removal and delivery at the Seller's expense and risk. The Seller will refund the purchase price no later than 14 days after the goods are returned or the consumer provides evidence of dispatch, whichever occurs first. The price or price reduction will be paid using the original payment method unless the consumer expressly agrees otherwise; the Seller bears the associated costs. No charge is made for normal use or normal wear before termination for a defect.

15.9. Refusal of liability and repeated notification

If the Seller refuses liability for a defect, it will give its reasons in writing. The consumer may notify the defect again if they establish the Seller's liability through an expert report or an expert opinion issued by an accredited person. In that case, the Seller cannot refuse liability for the established defect, and the Slovak law notification deadline described in Clause 15.2 does not apply to the repeated notification. An expert assessment is not a mandatory condition for the initial notification of a defect. The dispute resolution options in Section 19 remain available.

15.10. Reasonably incurred costs

The consumer is entitled to reimbursement of costs reasonably incurred in notifying a defect for which the Seller is liable and exercising the rights arising from it, including legally recoverable expert assessment costs under Clause 15.9. Under Slovak law, reimbursement must be claimed from the Seller no later than two months after delivery of the repaired or replacement goods, payment of a price reduction or refund of the price; otherwise, this right expires. If applicable mandatory provisions under Clause 14.1 provide more favourable protection, this shorter deadline does not restrict it.

16. Goods with digital elements

16.1. Scope of digital elements

Goods that incorporate digital content or are connected to a digital service in such a way that they cannot perform their functions without it are goods with digital elements. This includes, in particular, firmware and software necessary for the relevant device to function. Digital elements included in the sales contract are covered by the Seller’s statutory liability for lack of conformity even where they are supplied by the manufacturer or another person. These Terms do not govern the separate sale of paid digital content or standalone paid digital services.

16.2. Functionality and compatibility

The device’s functions, supported connections, requirements for a compatible telephone, operating system or other device, and material limitations are those described in the information about the particular product provided before the contract is concluded. The goods must also meet the objective requirements that a consumer may reasonably expect. Acceptance of these Terms does not, by itself, constitute express and separate acceptance of a departure from those requirements.

Where a function requires an internet connection, an account or a separate third-party service, that requirement and any costs not included in the purchase price must be disclosed before the contract is concluded. A third party’s terms cannot limit the consumer’s rights against the Seller in respect of the agreed characteristics and functionality of the goods supplied.

16.3. Updates

The Seller will ensure that the consumer is informed of and supplied, free of charge, with updates, including security updates, necessary to keep the goods in conformity with the contract and statutory requirements. Instructions necessary for their correct installation will also be provided.

Where a digital element is supplied in a single act of supply, this obligation continues for the period that the consumer may reasonably expect, having regard to the type and purpose of the goods and digital elements and the nature and circumstances of the contract. This period may exceed two years. Where the sales contract provides for continuous supply of a digital element, the obligation continues for the agreed period and for at least two years after delivery of the goods, without prejudice to longer rights under Section 19.7.

The manufacturer’s statement of a minimum update period does not limit the Seller’s statutory obligations. The update obligation includes maintaining the agreed and legally required functionality; it does not, by itself, promise every future new feature that was neither agreed nor necessary to maintain conformity.

16.4. Failure to install an update

If the consumer does not install a supplied necessary update within a reasonable time, the Seller’s exemption from liability is limited to a lack of conformity caused solely by that failure. It applies only if the Seller informed the consumer of the update’s availability and the consequences of not installing it, and the failure to install it or incorrect installation was not caused by shortcomings in the instructions provided. Rights relating to other defects remain unaffected.

16.5. Lack of conformity and withdrawal

Claims concerning digital elements may be made against the Seller under Sections 14–15. The consumer is not required to pursue a statutory claim exclusively with the manufacturer or software provider. Merely switching on or pairing a physical device, or activating its necessary firmware, does not automatically remove the right to withdraw from the sales contract under Sections 12–13.

16.6. Connected product data

Where a particular item is a connected product within Regulation (EU) 2023/2854, the buyer will receive the information required by that Regulation about data generated by the product and access to it before the contract is concluded. These Terms do not limit the user’s rights to access and share data under that Regulation. Processing of personal data is also subject to the rules described in Section 20.4.

17. Commercial guarantees and voluntary return options

17.1. Separate from statutory rights

A commercial guarantee is a voluntary commitment by the Seller or manufacturer in addition to statutory liability for lack of conformity. The consumer has the statutory rights against the Seller set out in Sections 14–16 free of charge, regardless of whether a guarantee was provided, whether it has expired or whether a claim has been made to the manufacturer. Statutory liability for lack of conformity is not a separate paid benefit.

17.2. Scope of a guarantee and making a claim

Where a commercial guarantee has been provided for the purchased product, the conditions in the guarantee statement and related advertising available before or when the contract was concluded are binding. The guarantee statement identifies the guarantor and its address, the relevant product, the scope, duration and territorial coverage of the guarantee, and how to make a claim. The consumer will receive it on a durable medium no later than delivery of the goods, in Slovak or, with the consumer’s consent, another language, subject to any additional mandatory language requirements.

Where advertising offers more favourable conditions than the guarantee statement, the more favourable advertised conditions apply unless the advertising was corrected before the contract was concluded in the same or a comparable manner. Failure to provide a proper guarantee statement does not deprive the consumer of rights under a guarantee that has been given. Where the manufacturer provides a durability guarantee, the consumer may require the manufacturer to repair or replace the goods in accordance with the law throughout that guarantee period, or provide any more favourable remedy promised by the manufacturer.

17.3. 60-day returns

The Seller gives consumers purchasing under these Terms a 60-day right to withdraw without giving a reason, on the conditions in Sections 12–13. This is a general MotoCockpit benefit and does not depend on a special promotion, registration or individual approval. The 60-day period is the deadline for sending the withdrawal notice; the consumer then has a further 14 days to dispatch the goods under Clause 13.1.

The same rules on testing, any diminished value, return costs and monetary refunds apply throughout the period. If the Seller promises even more favourable conditions for a particular purchase, that promise remains binding and cannot be changed to the buyer's disadvantage after the contract is concluded. Statutory consumer rights, including a longer period where withdrawal information is missing and rights concerning defective goods, are not restricted.

18. Use, safety, liability and product safety recalls

18.1. Installation and safe use

The buyer must use and install the goods for their intended purpose and in accordance with the instructions and safety warnings provided. Before installation, the buyer must check the requirements stated for the particular product, especially mounting, electrical connection and vehicle compatibility. Where the instructions or the law require professional installation, installation must be carried out by a suitably qualified person.

The device and its cables must not obstruct safe control of the vehicle or the necessary field of vision. Operating or adjusting the device must not distract from driving; the user must observe the road traffic rules in the country of use. Navigation and assistance information does not replace road signs or the duty to drive safely.

18.2. Instructions and operating limits

Resistance to water, temperature, vibration or other conditions is determined by the characteristics of the particular product and its instructions. A general description of the product does not authorise use outside the stated conditions. The buyer should not make modifications that compromise safety or conflict with the instructions for the particular product.

Installation by the buyer, opening the packaging or work carried out by another repairer does not, by itself, automatically extinguish all statutory rights. Claims are assessed by reference to the actual cause of the defect and the statutory rules on proof. The Seller is also liable for incorrect installation carried out under its responsibility and for a defect caused by the buyer’s incorrect installation resulting from inadequate instructions, where the statutory conditions are met.

18.3. Reporting a safety issue

If the goods show signs of danger, such as overheating, damaged electrical parts or loose mounting, the user must stop using them and safely disconnect them where possible. The buyer may report a safety issue to the Seller using the contact details in Section 1; the model, order number or serial number and a description of the issue will help identify it. A request for those details does not restrict the acceptance of a report or the buyer’s statutory rights.

18.4. Product safety recalls

In a product safety recall, the responsible economic operator will provide information identifying the product, the hazard, the steps to take and the remedies available. The buyer must follow the safety notice and stop using the affected product.

The consumer is entitled to an effective, free and timely remedy under Article 37 of Regulation (EU) 2023/988. Normally, the consumer must be offered a choice of at least two remedies: repair, replacement with a safe product of the same type and at least the same value and quality, or a refund of at least the price paid. A single remedy may be offered only on the statutory grounds of impossibility or disproportionate cost. If repair or replacement is not completed within a reasonable time and without significant inconvenience, the consumer is entitled to a refund. The consumer does not bear the cost of returning the product where required. This remedy does not restrict the consumer’s other statutory claims.

18.5. Liability for loss or damage

Liability for loss or damage is governed by the applicable law. These Terms do not exclude or restrict liability that cannot lawfully be excluded or restricted, in particular liability for personal injury, damage caused by a defective product or statutory claims arising from the Seller’s breach of its obligations. Safety instructions do not transfer the general risk of a defective product to the buyer.

18.6. Waste electrical equipment and batteries

Electrical equipment and batteries subject to separate collection must not be disposed of with mixed household waste. The buyer should follow the product markings and separate collection rules where the items are handed over. This does not affect the buyer’s rights to free take-back to the extent required by the applicable law, or the Seller’s obligations to arrange such take-back and provide information about the options available.

19. Complaints, alternative dispute resolution, applicable law and courts

19.1. Complaints and requests for redress

A complaint or request for redress may be sent to the Seller at info@motocockpit.com or to the address given in Section 1. It is helpful to include the order reference, a description of the problem and the remedy sought. Statutory claims for lack of conformity are governed by Sections 14–15.

If the consumer is dissatisfied with the handling of a defect claim or believes that the Seller has infringed other consumer rights, the consumer may ask the Seller for redress. If the Seller rejects that request, it will provide the consumer with information about the competent alternative dispute resolution entities on a durable medium.

19.2. When to apply for alternative dispute resolution

The consumer may submit an application for alternative dispute resolution under Act No. 391/2015 Z. z. if the Seller rejects the request for redress or does not reply within 30 days after it was sent. This period does not extend any deadline for handling a defect claim, withdrawal or refund.

19.3. Competent entity and contact details

The following entity is competent, in particular, to handle disputes arising from the sale of goods under these Terms:

Slovenská obchodná inšpekcia, Ústredný inšpektorát, Odbor pre medzinárodné vzťahy a alternatívne riešenie spotrebiteľských sporov (Slovak Trade Inspection, Central Inspectorate, Department for International Relations and Alternative Resolution of Consumer Disputes).

• Postal address: Bajkalská 21/A, P. O. Box 29, 827 99 Bratislava 27, Slovak Republic.
• Email: ars@soi.sk or adr@soi.sk.
• Information and application form: Alternative resolution of consumer disputes – SOI.

Proceedings before SOI are free of charge for the consumer; applications and proceedings may be in Slovak or English. Where more than one entity is competent, the choice belongs to the consumer. Other authorised entities are listed by the Ministry of Economy of the Slovak Republic.

19.4. Conditions for accepting an application

The alternative dispute resolution entity assesses the application under the law and its rules. It may reject an application, in particular, where the quantifiable value of the dispute does not exceed EUR 20, where the consumer has not demonstrably attempted to resolve the dispute with the Seller, or where more than one year has passed since the consumer received the rejection of the request for redress or since the 30-day reply period expired without a response. The competent entity assesses these grounds; they do not restrict access to a court.

19.5. Participation in dispute resolution

The Seller will provide the cooperation required by law to the alternative dispute resolution entity. The procedure seeks an agreement; the consumer is not obliged to accept a proposed solution. These Terms do not require the consumer to submit to arbitration or waive court protection.

19.6. Help with cross-border disputes

A consumer living in another Member State may also seek help with a cross-border purchase from the European Consumer Centre in their country of residence. Contact details and the scope of assistance are available through the European Consumer Centres Network, ECC-Net.

19.7. Applicable law and preservation of consumer rights

The contract and these Terms are governed by the law of the Slovak Republic. Where the buyer is a consumer, this choice of law does not deprive them of the protection of provisions that cannot be derogated from by agreement under the law of their country of habitual residence that would apply in the absence of this choice under Article 6 of Regulation (EC) No. 593/2008 (Rome I).

The statutory periods and remedies described in these Terms are therefore not a ceiling on the rights of all consumers in the EU. Where that rule requires a longer liability period, more favourable rules for notifying a defect, a different remedy or another mandatory right, those rights remain available.

19.8. Court protection

Court jurisdiction is governed by the applicable law, in particular Regulation (EU) No. 1215/2012 (Brussels Ia). Where its rules on consumer contracts apply, the consumer may sue the Seller in the courts of the state where the Seller is domiciled or in the court for the consumer’s place of domicile. The Seller may generally sue the consumer only in the courts of the Member State where the consumer is domiciled. These Terms do not impose exclusive jurisdiction of Slovak courts on the consumer or restrict the consumer’s statutory procedural rights.

20. Effective date, language versions and related documents

20.1. Version applicable to the order

The version number, date of the text and rule governing its entry into effect appear at the beginning of these Terms. The version made available to the buyer before submitting the order and incorporated into the contract applies to that order. The buyer will receive that version and the relevant contractual information on a durable medium. The buyer may ask the Seller to send the version applicable to their order again.

20.2. Changes to the Terms

The Seller may publish a new version of the Terms for future orders. Publication alone does not change a contract already concluded or reduce rights arising from it. An existing contract may be changed only on a proper legal basis or by a valid agreement between the parties; an impermissible reduction of consumer rights cannot be agreed either.

20.3. Language versions and interpretation

The Slovak and English versions of these Terms have the same content. Neither language version automatically prevails in a way that deprives the buyer of rights arising from the information provided when the contract was concluded. Any doubt about the meaning of a consumer contract is interpreted in the consumer’s favour. An invalid or non-binding term does not affect the other terms where the contract can lawfully continue without it; it will not be replaced by a term that circumvents consumer protection.

20.4. Personal data and cookies

Information about processing personal data, legal bases, recipients, retention periods, data subject rights, cookies and the relevant choices is provided in the separate combined MotoCockpit Privacy and Cookie Policy. Acceptance of these Terms is not consent to marketing messages or to storing or using cookies that require separate consent. That policy cannot change the rights and obligations under the sales contract.

20.5. Related information

These Terms operate together with the information about the purchased product, price, payment and delivery provided before the contract was concluded, the contract confirmation, the withdrawal instructions and model form, instructions for use and safety warnings, and any guarantee statement. Their content is assessed together with the contract and the applicable law; a general term does not remove an expressly agreed product characteristic or a binding, more favourable promise. A subsequent change to information on the website does not, by itself, change the content of a contract already concluded.